If you need help to create and/or optimize your Facebook ad campaigns using a chatbot for lead generation / customer acquisition purposes, please check out my services & contact me via firstname.lastname@example.org
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Engaging with your Facebook community is key to getting leads from your social efforts. If you publish quality posts on your Facebook page which prompt a lot of (positive) comments, you should interact with those users. But we all know that it's a pain to manually interact with every commenter when you receive hundreds of messages per week.
How can you send an auto reply to comments on Facebook?
To automatically reply to Facebook comments posted on your Facebook page you have to connect a chatbot to your page. There are multiple providers offering this auto reply feature. In this article, I will describe the procedure for 3 chatbot providers: Chatfuel, Manychat and MobileMonkey.
There's a UX advantage to auto replies sent via a chatbot. They will be received as private messages. So it won't look spammy in the comments thread.
Auto reply to Facebook comments with CHATFUEL
This feature is available for free at Chatfuel, in the GROW section: acquire users from comments. You can choose to reply with a private message for all comments on all posts or comments for a specific post matching a rule.
Auto reply to Facebook comments with MANYCHAT
This feature is also free at ManyChat.
It's located under GROWTH TOOLS. The cool thing is that you can limit triggers to first-level comments only (which excludes replies to comments). You can also exclude keywords (e.g. to avoid reactions to trolling messages) or restrict triggers to comments with specific keywords (nice tip = ask fans to comment a post with a keyword to enter a contest).
Auto reply to Facebook comments with MOBILEMONKEY
If you're using MobileMonkey, another chatbot builder, you can also respond automatically to comments on all your posts or on specific posts via a feature called FB Comment Guard, available in the free plan.
If you need help to create and/or optimize your Facebook ad campaigns using a chatbot for lead generation / customer acquisition purposes, please check out my services and contact me via email@example.com