If you need help to create and/or optimize your Facebook ad campaigns using a chatbot for lead generation / customer acquisition purposes, please check out my services & contact me via firstname.lastname@example.org
If you're looking for a Facebook comments autoresponder, keep on reading.
The automation solutions listed in this article will tell you how to reply to Facebook comments using Facebook Messenger, via a chatbot connected to your Facebook page. It does not work for comments on private posts on your personal profile page. The chatbot will automatically send a private message to the commenter. Then you'll be able to engage in a one-on-one conversation.
Here's a direct link to the service providers listed in this article. They will all enable you to generate auto replies to comments on a Facebook post.
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Engaging with your Facebook community is key to getting leads from your social efforts. If you publish quality posts on your Facebook page which prompt a lot of (positive) comments, you should interact with those users. But we all know that it's a pain to manually interact with every commenter when you receive hundreds of messages per week. That's why you need a Facebook comment autoresponder (not to be confused with an "auto commenter", which would be against the TOS) .
How can you send an auto reply to comments on Facebook?
To automatically reply to Facebook comments posted on your Facebook page you have to connect a chatbot to your Facebook page. There are multiple providers offering this auto reply feature. In this article, I will describe the procedure for 3 chatbot providers: Chatfuel, Manychat and MobileMonkey.
How To Set Up Auto Reply To Users Comment On Facebook
There's a UX advantage to auto replies sent via a chatbot. They will be received as private messages. So it won't look spammy in the comments thread.
This feature is available for free at Chatfuel, in the GROW section: acquire users from comments. You can choose to reply with a private message for all comments on all posts or comments for a specific post matching a rule.
Auto reply to Facebook comments with MANYCHAT
This feature is also free at ManyChat.
It's located under GROWTH TOOLS. The cool thing is that you can limit triggers to first-level comments only (which excludes replies to comments). You can also exclude keywords (e.g. to avoid reactions to trolling messages) or restrict triggers to comments with specific keywords (nice tip = ask fans to comment a post with a keyword to enter a contest).
Auto reply to Facebook comments with MOBILEMONKEY
If you're using MobileMonkey, another chatbot builder, you can also respond automatically to comments on all your posts or on specific posts via a feature called FB Comment Guard, available in the free plan.